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ONLINE REPUTATION MANAGEMENT

Transform Online Conversations into Assets

• Monitor the web for mentions.
• Encourage in-store customers to share their experiences online.
• Establish and claim your business’ profile on the online review sites that matter most.

Every business has an online reputation, whether it’s an “A” or an “F”. Customers use reputation to decide which to choose. Make customer reviews an asset for your business.

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SOCIAL MEDIA MANAGEMENT

Give Your Brand a Voice

• Create a consistent presence for your business.
• Give customers more opportunities to like and share your business with their family, followers, and friends.
• Provide the content customers need, keeping them engaged.

Your customers are on social media. Your business should be there as well. Reaping the most benefit from your social media presence means defining the personality of your business and letting it shine bright.

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Website Design

Have an Online Platform Your Brand Controls

• Give online shoppers a virtual experience that draws them to your offline location.
• Satisfy the questions most won’t call to ask, luring them away from your competitors.

A website is more than an opportunity for potential customers to find your business online. It’s an asset, a tool, and an extension of your customer service. It gives visitors a taste of what your business is all about, compelling them to want more.

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TEXT MESSAGE MARKETING

Get in Front of Your Customers Instantly … Regardless of Their Location.

• Increase customer loyalty by diversifying communications, capturing a greater share of your customers’ attention.
• Generate a  faster and bigger response for your special sales and promotions. Let your best buyers know when there’s a restock or opening.
• Send personalized greetings to show your customer appreciation, engaging customers on birthdays, holidays, and other special occasions.

Many if not all of your customers keep their mobile phones on and nearby, just waiting for that next call or alert. Sending them a timely, actionable marketing text message or friendly reminder via SMS or MMS can put your business above distractions and inspire instant response.

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EMAIL MARKETING

Deliver Personalized Promotions Right to Your Customers’ Inboxes

• Satisfy customer expectations through one of their most preferred methods of communication.
• Enrich customers’ relationship with your business and brand through engaging newsletters, offers, and announcements.
• Become a part of your customers’ routine. Refresh their memories. Be in their inbox.

Many customers ask to receive emails from the businesses they prefer to patronage. They like to keep up with the latest happenings at their favorite companies and get opportunities to save. They enjoy learning and feeling included. It’s a service for your customers and a revenue driver for your business.

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LOCAL SEARCH ENGINE OPTIMIZATION (SEO)

Be Found Where Your Potential Customers are Looking

• Make sure your business is featured in online mapping and GPS systems.
• Take control of your online listings to protect your reputation and prove your business is active.
• Improve search engine visibility and drive more traffic to your website and offline location.

Many consumers use Google Maps and online directories like Angie’s List and Open Table to find businesses to patronage. Search engines reward businesses that have plenty of relevant and correctly formatted listings in online directories and databases. Citation management is an effective way to improve your reputation, website traffic, and sales.